Privacy Policy

Effective Date: 2026-01-26
Last Updated: 2026-01-26

Milivo (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and AI-powered voice services.

1. Who We Are

Business Name: Milivo
Address: Naxxar Road, 152, San Gwann, SGN 9030, Malta
Website: https://milivoai.com
Email: [email protected]

Milivo provides AI-powered voice receptionist and related AI communication services.

2. Information We Collect

We may collect the following categories of information:

a. Information You Provide

Name, email address, phone number

Business details

Payment and billing information

User-submitted inputs and configurations

b. Call & Conversation Data

Call recordings

Call transcripts

AI-generated responses and conversation logs

c. Technical & Usage Data

IP address

Device and browser information

Usage data related to our services

3. How We Use Your Information

We use your data to:

Provide and operate our AI voice services

Improve and optimize AI models and system performance

Deliver customer support

Process payments and manage subscriptions

Comply with legal and regulatory obligations

Communicate updates, service notices, and marketing (where permitted)

4. AI Data Handling

Calls may be recorded and transcribed to deliver services and improve performance.

Conversation data may be used to improve AI models, either directly or in aggregated and anonymized form.

AI decisions and responses are automated but operate under predefined rules and safeguards.

5. Legal Basis for Processing (GDPR)

We process personal data based on:

Performance of a contract

Legitimate business interests

User consent (where required)

Legal compliance obligations

6. Third-Party Services

We use trusted third-party providers to operate our services, including:

GoHighLevel (CRM & automation)

OpenAI (AI processing)

Google Calendar (scheduling)

Stripe (payment processing)

These providers process data only as necessary to provide their services and are contractually obligated to protect your data.

7. Data Retention

We retain personal data until account deletion, unless a longer retention period is required by law or for legitimate business purposes.

8. User Rights

You have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Restrict or object to processing

Opt out of marketing communications

Request data portability

To exercise these rights, contact us at [email protected].

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption

Restricted access controls

Secure infrastructure and service providers

However, no system is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

We do not intentionally transfer data outside the EU.
If third-party providers process data internationally, appropriate safeguards are applied in accordance with GDPR.

11. Cookies & Analytics

Our website may use cookies and analytics tools to improve performance and user experience. You may control cookies through your browser settings.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:

📧 [email protected]